Daweda provides comprehensive smart utility solutions, including smart electricity meters, smart water meters, smart gas meters, heat meters, AMI (Advanced Metering Infrastructure), Meter Data Management Systems (MDMS), Utility Billing Systems, IoT platforms, smart home solutions and new energy products. Our solutions are designed for utilities, governments, EPC contractors, system integrators and distributors worldwide.

Our products and solutions have been supplied to customers across Africa, Southeast Asia, the Middle East, Europe, Latin America and other international markets.

Yes, We offer comprehensive OEM and ODM services, including product customization, firmware development, software customization, packaging design, branding, communication protocol integration and complete engineering support.

We cooperate with distributors, system integrators and technology companies worldwide.

Daweda provides integrated smart utility solutions combining smart meters, AMI infrastructure, IoT platforms, MDMS and utility billing systems. By connecting field devices with cloud-based management platforms, utilities can improve operational visibility, optimize energy management, reduce technical and non-technical losses, and enhance customer services.

Yes. Daweda supports customized solutions based on local regulations, communication infrastructure, billing models and utility requirements.

Customization includes hardware design, communication modules, firmware configuration, software platforms, APP development and system integration.

Daweda solutions are widely applicable in:

• Electricity utilities
• Water companies
• Gas providers
• Smart cities
• Industrial parks
• Residential communities
• Commercial buildings
• Renewable energy projects

We help organizations improve resource management through connected digital technologies.

A smart electricity meter is an advanced digital measuring device that records electricity consumption in real time and enables two-way communication between utilities and end users.

Compared with traditional meters, smart electricity meters provide remote data collection, accurate measurement, power quality monitoring, and intelligent energy management capabilities. They are an essential component of AMI infrastructure and smart grid development.

Smart meters provide accurate measurement, remote reading, remote connect/disconnect, prepaid functionality, power quality monitoring, tamper detection, load management and real-time energy monitoring.

Our smart meters support DLMS/COSEM, STS, PLC, G3-PLC, PRIME, RF Mesh, LoRaWAN, NB-IoT, LTE Cat.1, 4G, 5G and Ethernet depending on project requirements.

This flexible architecture allows seamless deployment in residential, commercial and industrial environments worldwide.

Yes. Daweda smart electricity meters are designed for interoperability with different AMI architectures.

Through standard communication protocols and flexible interfaces, Daweda meters can integrate with Head-End Systems, MDMS platforms, billing systems and utility management software.

By providing accurate measurement, real-time monitoring and abnormal consumption detection, Daweda smart meters help utilities identify technical and non-technical losses.

This enables better energy management and improves overall grid efficiency.

Daweda smart electricity meters are widely used in:

Smart city applications

Residential communities

Apartments

Commercial buildings

Industrial parks

Government facilities

Renewable energy projects

Advanced Metering Infrastructure (AMI) is an integrated system consisting of smart meters, communication networks, data concentrators, head-end systems (HES) and Meter Data Management Systems (MDMS), enabling two-way communication between utilities and consumers.

AMI improves billing accuracy, reduces technical and non-technical losses, enables remote meter reading, outage management, demand response and energy analytics.

Daweda supports the broadest communication technology portfolio in the industry, including DLMS/COSEM, STS, G3-PLC, PRIME, RF Mesh, LoRaWAN, NB-IoT, LTE Cat.1, 4G, 5G, and Ethernet. The optimal choice depends on your utility’s specific operating environment: dense urban deployments may benefit from RF Mesh or PRIME; rural or wide-area coverage often favors LoRaWAN or NB-IoT; and industrial or high-throughput applications may require 4G/5G or Ethernet backhaul. Our engineering team conducts site-specific assessments and can support hybrid-AMI deployments that combine multiple communication technologies, allowing utilities to transition gradually rather than replacing all endpoints at once

Absolutely. One of the most underestimated challenges in AMI deployment is data integration—reconciling data across CIS, outage management systems (OMS), geographic information systems (GIS), and other enterprise platforms. Daweda’s platform is built for interoperability, not lock-in. Our MDMS and IoT platforms support open APIs and standardized data formats, enabling seamless integration with existing utility infrastructure regardless of vendor. This approach prevents data silos, ensures all systems draw from a single validated source of truth, and preserves your utility’s flexibility to change meter vendors or adopt new technologies without rebuilding your data management foundation.

Non-technical losses—including energy theft, meter tampering, and billing inaccuracies—represent a significant revenue drain for utilities worldwide. Daweda’s AMI and MDMS solutions incorporate advanced analytics and machine learning capabilities that detect consumption anomalies, pattern deviations, and tamper events in real time. Smart meters equipped with our technology transmit tamper alerts and last gasp messages, while our analytics layer flags accounts with consumption patterns inconsistent with their profile or geographic peers. This proactive approach enables utilities to investigate suspicious activity immediately, reducing losses that typically cost billions annually across the global utility sector.

Yes, Hybrid-AMI deployment is not only supported but often recommended. Utilities with existing manual walk-by or automated meter reading (AMR) systems can gradually replace endpoints and transition to full AMI capability over time. This phased approach helps manage capital expenditure, reduces operational disruption, and allows training programs to scale alongside deployment. Daweda’s systems support mixed environments where legacy meters and smart meters coexist, with the MDMS intelligently reconciling data from multiple meter types and communication networks throughout the transition period

A Utility Billing System is software designed to automate customer management, meter reading, tariff calculation, invoicing, payment processing and revenue management for utilities.

Daweda’s Utility Billing System is not merely a billing engine—it is a comprehensive revenue management platform designed for the complexity of modern multi-utility operations. Core capabilities include: multi-commodity billing (simultaneous handling of electricity, water, gas, and heat consumption), flexible rate engine supporting tiered tariffs, time-of-use (TOU) structures, demand charges, and seasonal rates; automated invoice generation with multi-channel delivery (print, email, SMS, customer portal); comprehensive accounts receivable management with payment allocation, late fee calculation, and collections workflow automation; and real-time integration with AMI/MDMS for consumption-driven billing. The system supports both post-paid (credit) and pre-paid (token-based) billing models, enabling utilities to serve diverse customer segments from a single platform.

Yes. Daweda’s rate engine is purpose-built for the complexity of deregulated and semi-regulated utility markets. It supports:

• Time-of-use (TOU) rates with multiple daily and seasonal periods
• Tiered/block tariffs where unit price changes with consumption volume
• Demand charges based on peak usage within a billing period
• Seasonal and critical-peak pricing for demand response programs
• Feed-in tariffs for distributed generation (solar, wind) with net metering or feed-in credit calculations
• Standing charges (fixed service fees) and capacity charges
• Tax and levy configurations with region-specific rules and exemptions

The rate engine is fully parameterized, allowing utilities to modify tariff structures without software development, and to simulate billing impacts before rolling out new tariffs to the customer base.

Integration between Daweda’s billing system, MDMS, and AMI is a closed-loop, automated data flow, not a batch-file handoff. The MDMS receives interval consumption data from the AMI network, performs validation, estimation, and editing (VEE), and then pushes validated data to the billing system via real-time API integration. The billing system uses this data to calculate charges, apply tariffs, and generate invoices on the scheduled billing cycle or on-demand. This tight integration ensures:

• No manual data re-keying eliminates transcription errors
• Real-time consumption visibility for customer service representatives
• Automated exception handling—billing flags missing or estimated data for review
• Shorter billing cycles as data flows instantly from meter to bill

This closed-loop architecture also supports mid-cycle reads for move-in/move-out billing and pro-rated charges.

Yes, hybrid billing—serving both prepayment and post-payment customer segments simultaneously—is fully supported within a single platform. For prepayment customers, the system integrates with STS-compliant vending systems to generate secure credit tokens. Consumption is deducted from the customer’s credit balance, and the system maintains real-time balance visibility, low-credit alerts, and automatic disconnection alerts when credit reaches zero. For post-payment customers, the system follows traditional billing cycles with invoice generation, payment due dates, and late payment handling. Utilities managing both models can operate from a single customer database, with unified reporting and consolidated financial reconciliation across both segments.

Collections management is a critical function where Daweda’s billing system differentiates itself from basic billing engines. Built-in capabilities include:

• Predictive collections scoring: Using consumption and payment history, the system identifies customers at elevated risk of default.
• Automated collections workflow: Configurable multi-stage collections processes—from friendly reminders to formal demand letters and final disconnection notices—with automated triggers and escalations.
• Payment arrangement management: Ability to set up negotiated payment plans, track compliance, and reinstate automatic billing once arrangements are completed.
• Disconnection/reconnection management: Integration with AMI for remote disconnect/reconnect commands triggered by collections status changes, with field service coordination for exceptions.
• Real-time collections dashboards for management oversight and performance tracking.

This proactive approach reduces bad debt write-offs and improves overall revenue collection rates.

Yes. Daweda’s billing system is designed with regulatory compliance and auditability as foundational requirements, not add-ons. Key features include:

• Full audit trail: Every billing calculation, payment allocation, tariff change, and manual adjustment is logged with timestamp and user identification.
• Regulatory reporting templates: Pre-configured reports for regulatory submissions, including revenue by tariff class, consumption by customer segment, and collection performance metrics.
• Tax compliance: Configurable tax engines supporting VAT, GST, sales tax, and other region-specific levies with automated calculation and reporting.
• Data retention policies: Configurable retention periods for billing records, supporting compliance with data protection regulations and audit requirements.

These capabilities reduce the administrative burden of regulatory submissions and provide confidence during internal and external audits.

Smart electricity meters must meet three fundamental categories of requirements: metrological accuracy, product safety, and electromagnetic compatibility. Daweda’s electricity meters are designed and type-tested to comply with the most widely adopted international standards, including the IEC 62052 series for general requirements and testing, IEC 62053 series for specific accuracy class requirements, and IEC 62052-31 for product safety . The latest edition of the safety standard, IEC 62052-31:2024, applies to both AC meters up to 1,000 V and DC meters up to 1,500 V, covering all functional elements including communication modules within a single meter enclosure . For European markets, our meters also conform to the EN 50470 series, which harmonizes with the Measuring Instruments Directive (MID) 2014/32/EU and specifies the technical requirements for type approval . We continuously monitor updates to these standards to ensure our products maintain compliance throughout their lifecycle.

Water meters operate under a distinct international framework governed by OIML R49 and the harmonized ISO 4064 series . While electricity meters focus on electrical safety, EMC, and accuracy under varying power quality conditions, water meter certification emphasizes mechanical durability, flow rate accuracy across wide dynamic ranges, and resistance to environmental factors such as pressure variations, temperature extremes, and water quality. OIML R49, like its electrical counterpart OIML R46, operates under the OIML Certification System, enabling mutual recognition of type approval certificates across participating countries . For European markets, water meters must also comply with the Measuring Instruments Directive (MID), and Daweda’s water meters are designed and tested to meet both OIML R49 and ISO 4064 requirements, ensuring fitness for purpose in diverse water utility applications.

The Liaison Agreement between DLMS UA and the STS Association (announced in 2022) represents a strategic alignment of two widely adopted global standards. Key implications for utilities:

• Seamless token transport: STS credit tokens can now be carried over DLMS/COSEM-based communication networks, enabling remote prepayment top-ups via smart meters.
• Multi-utility expansion: The collaboration extends beyond electricity to include water, gas, and heat metering applications.
• Coordinated roadmaps: Both associations synchronize future development, ensuring that token technologies and data exchange standards evolve in harmony.

For utilities with existing STS-based prepayment systems, this means a clear, standardized path to AMI modernization without abandoning legacy investments.

The Standards compliance is integral to our OEM/ODM delivery model. When a client requests custom hardware or software development, we ensure that the final product complies with relevant IEC, DLMS/COSEM, and STS standards applicable to the target market. For prepayment markets, this includes STS token handling and security. For advanced AMI deployments, this means full DLMS/COSEM object modeling and OBIS (Object Identification System) compliance. Our engineering team works with clients to define the standards profile required for regulatory approval, ensuring the customized solution is not only functionally complete but also certifiable for commercial deployment.

Daweda’s technical support is structured as a multi-tiered model designed to match the urgency, complexity, and operational impact of each service request. The architecture ensures efficient issue resolution while managing support costs effectively:

• Tier 1 – Frontline Support: Handles initial incident intake, basic configuration queries, user account management, and common operational questions. This tier is available via phone, email, and ticketing portals during standard business hours.
• Tier 2 – Platform & Application Support: Addresses issues related to MDMS, billing systems, and IoT platform configurations, including data validation anomalies, tariff application errors, and integration workflow failures. This team performs root-cause analysis and implements corrective actions.
• Tier 3 – Engineering Deep-Dive: Reserved for hardware-level diagnostics, firmware debugging, and complex system integration challenges. This tier involves Daweda’s in-house R&D engineers who have direct access to design documentation and source code, enabling resolution of issues that require architectural or component-level intervention.

For mission-critical deployments, utilities can subscribe to priority support agreements that guarantee accelerated response and escalation paths.

Daweda’s standard warranty period for smart meters and data concentrator units is 24 months from the date of delivery, covering all manufacturing defects and material failures under normal operating conditions. For certain product lines and project configurations, extended warranty options—typically 36 or 60 months—can be negotiated as part of the commercial agreement. The warranty includes free repair or replacement of defective components and covers the associated standard shipping costs. Warranty terms are clearly documented in our standard warranty terms and conditions, which we recommend customers review during the contracting phase.

The standard warranty covers hardware failures attributable to defects in materials, workmanship, or design that manifest under normal operating conditions when the product is installed and used according to our technical documentation. Specifically excluded from coverage are:

• Physical damage caused by improper installation, mishandling, or transportation
• Failures resulting from electrical surges, lightning strikes, or power supply instability outside specified limits
• Damage from environmental factors such as excessive moisture, chemical exposure, or corrosive atmospheres beyond the product’s environmental rating
• Unauthorized modifications, disassembly, or firmware alterations
• Normal wear and tear, including battery replacement requirements (batteries are typically warranted for a shorter period or excluded entirely)
• Situations where the product is used in conditions exceeding the specified technical parameters

We provide detailed exclusion clauses in our warranty documentation to ensure transparency and avoid ambiguity.

Daweda’s engineering teams can remotely access in-field devices through the AMI network infrastructure to perform diagnostic procedures without physical site visits. Key remote capabilities include:

• Firmware version verification and comparison against the latest stable releases
• Remote firmware updates (over-the-air) for bug fixes and feature enhancements, with scheduled deployment to minimize operational disruption
• Communication parameter adjustment—including network routing tables, retry intervals, and modulation settings—to optimize connectivity in challenging RF environments
• Event log retrieval: Accessing stored events such as power failures, tamper detections, and communication failures for forensic analysis
• Performance benchmarking: Collecting and analyzing metrics such as packet success rates, signal-to-noise ratios, and battery status (for battery-powered devices)

This remote capability significantly reduces the cost and time associated with field visits while enabling proactive maintenance.

Daweda places significant emphasis on building customer self-sufficiency through comprehensive training and knowledge transfer. Our training portfolio includes:

• On-site classroom training: Delivered at utility premises, covering AMI system architecture, MDMS operation, billing integration, and troubleshooting procedures. These sessions are customized to the utility’s specific system configuration and staffing roles.
• Hands-on workshop sessions: Practical, lab-style sessions where technical staff interact with actual meters, DCUs, and software consoles to simulate real-world scenarios including commissioning, data validation, and fault resolution.
• Documentation and operational manuals: Comprehensive user guides, administration handbooks, troubleshooting playbooks, and quick-reference cards are provided to support day-to-day operations.
• Train-the-trainer model: For large utilities with multiple operational regions, we train a core group of internal trainers who then cascade knowledge to their regional teams—this ensures scalable and cost-effective knowledge dissemination.
• Refresher training: Offered periodically to update staff on new features, version changes, and evolving best practices.

All training content is tailored to the specific technology stack deployed and the operational maturity level of the utility.

We provide comprehensive smart electriity & water meter technical support to ensure smooth installation, integration, and long-term operation. Our support begins before shipment and continues throughout the product lifecycle.

Our technical support for smart water meters includes:

• Product documentation and quick-start guides
• Remote training for system setup and data management
• Assistance with protocol configuration (NB-IoT, LoRaWAN, etc.)
• Online troubleshooting and diagnostics
• Spare parts supply and warranty services

With years of industry experience, our team ensures reliable smart water meter technical support tailored to your project needs—whether you’re a utility, system integrator, or distributor.

We maintain high smart water meter quality through strict quality control procedures at every stage of manufacturing. Before shipment, each unit is tested for:

• measurement accuracy
• pressure resistance
• wireless communication performance

Our factory is ISO 9001 certified, and all smart meters comply with ISO 4064 and MID standards. Calibration is performed using certified equipment to guarantee every unit delivers reliable and consistent performance in real-world conditions.

This ensures that our meters meet international requirements and perform accurately over time.

Yes, we offer flexible custom water meter solutions through OEM and ODM services for distributors, utilities, and solution providers. You can customize:

• the meter housing and color
• your own brand logo
• display language and interface
• communication module (e.g., NB-IoT, LoRaWAN, RF)
• firmware settings and data structure

Our R&D and manufacturing teams work closely with clients to deliver customized water meters that meet specific market needs while ensuring full compliance with international standards such as MID and ISO 4064.

Whether you need branding, technical adjustments, or complete product redesign, we can support your customization goals from development to production.

The smart water meter battery life typically ranges from 8 to 15 years, depending on the communication technology and usage frequency. We use high-quality lithium batteries in all our smart water meters, ensuring long-lasting and stable performance.

Our NB-IoT and LoRaWAN models are specially designed for ultra-low power consumption, which significantly extends smart water meter battery life. All batteries are tested to perform reliably in outdoor and underground environments, making them ideal for long-term, low-maintenance deployments.

With a focus on power efficiency and durability, our smart meters deliver the battery life needed for today’s utility needs.

Yes, all our remote reading water meters support secure wireless data transmission. We offer models based on NB-IoT, LoRaWAN, and ultrasonic technologies, enabling real-time communication between meters and cloud-based platforms or utility systems.

With remote access to consumption data, utilities and property managers can detect leaks early, reduce labor costs, and simplify billing. This eliminates the need for manual readings and improves transparency for end users.

Whether used in residential, commercial, or industrial environments, our wireless water meters enhance operational efficiency and support scalable smart water infrastructure.